Terms of Use
Welcome to Sweet Depot (“Sweet Depot”)
Welcome to the Sweet Depot website (“Website”). Please take a moment to read these online shopping terms and conditions, including Sweet Depot’s policies (collectively the “terms”), to understand how they apply to you, the customer (“you”), and your use of Sweet Depot’s Website and any Sweet Depot products (“Products”) or services (“Services”) that you may order online.
These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit Sweet Depot’s responsibility or involve some risk for you, are reflected in blue. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.
If you have any questions regarding Sweet Depot’s Website, the terms, Sweet Depot Products or Services, please contact us.
Online Registration
Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online.
Registration and/or use of Sweet Depot’s Website constitutes your acceptance and agreement to be bound by the terms of Sweet Depot’s Website. To register, you will be required to provide certain personal information which is protected by Sweet Depot’s Privacy Policy. When registering with us, you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private, as Sweet Depot accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.
You will be required to enter your username and password each time you visit Sweet Depot’s Website. To amend any registration particulars, please click on “My Profile” where you can edit your details. When registering as a purchaser, you are required to provide Sweet Depot with complete and accurate information about yourself. By doing so, you warrant that the information provided is correct. Upon acceptance of your registration, an email confirmation of your registration as a purchaser will be transmitted to you. If you do not receive the email confirmation within 10 (ten) minutes, you should contact us.
Products
Product Images and Representation
We have made every effort to display the Products on the Website as accurately as possible, including:
- The images that represent a visual depiction of the Product
- Features and descriptions that pertain to the Product
The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.
As the actual colours you see will depend on your computer’s monitor, Sweet Depot cannot guarantee that your monitor’s display of any colour will be accurate.
Product Pricing, Availability and Delivery
The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by Sweet Depot. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.
All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical Sweet Depot stores. Sweet Depot reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.
Sweet Depot cannot guarantee the availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, Sweet Depot will endeavour to contact the customer based on the information provided at registration and offer either the option to cancel the order or reduce the quantities, where applicable. If Sweet Depot is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.
For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Pricing Errors and Incorrect Prices
Sweet Depot makes every effort to ensure that pricing and promotional information displayed on the Website is accurate. However, should an item be erroneously priced due to a technical, human, or system error, including but not limited to items displaying incorrect promotional prices, completely incorrect prices, or R0.00 pricing, Sweet Depot reserves the right to cancel any order placed for such incorrectly priced item(s) and refund any payments made.
Sweet Depot will not be liable for any loss or inconvenience resulting from such pricing errors. If an order has been placed for a product that was incorrectly priced, Sweet Depot will contact the customer to advise of the error and provide options, which may include:
- Canceling the order and refunding the customer in full
- Offering the customer the opportunity to purchase the item at the correct price
Customers acknowledge that they will not be entitled to demand that an order be fulfilled at an incorrect price. Pricing errors shall not be deemed a valid offer, and Sweet Depot reserves the right to correct errors and amend pricing at any time without prior notice.