Privacy and Cookies Policy
Sweet Hypermarket is committed to protecting your privacy. This privacy policy explains how Sweet Depot collect customer information, how Sweet Hypermarket use it and what your access rights to the data are.
Governing Law
Sweet Depot is governed by South African Law.
Information Collected
When you use the Sweet Depot website to browse or for online shopping, Sweet Depot collect the details provided by you together with the information Sweet Hypermarket learn about you from your use of Sweet Depot ’s Products or services and the transactions you undertake when visiting Sweet Hypermarket’s stores, such as:
Basic Personal Details
When you register for a Sweet Depot card, create an online profile or shop online, Sweet Depot ask you for basic personal details including:
- your name and surname;
- your email address;
- your mobile number;
- your identity number; and
- your date of birth; and
- your business details if you register as a business
TNo credit card information is stored on Sweet Depot ’s servers in the form of cookies. Sweet Hypermarket use secure and reputable payment processors. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Sweet Depot follow all PCI-DSS requirements and implement additional generally accepted industry standards. On occasion, Sweet Depot will ask you to voluntarily provide additional information, for example:
- Your opinion of Sweet Depot ’s Products and services through feedback or Product reviews
- Your communication preferences, including newsletters
We may collect additional information arising from your participation in promotions, events or competitions offered by us and information you provide when giving us feedback or completing forms. Sweet Depot make use of various data enhancement services to ensure that customer data is as accurate as possible. Sweet Depot also recruit new customers through collaborative campaigns
We Use Cookies
Like many online service providers, Sweet Depot uses cookies for the purpose of facilitating your use of Sweet Depot’s Sites and to find out how Sweet Depot’s service may be improved. Sweet Depot use cookies and other technologies to collect and analyse information about you and your usage of Sweet Depot’s site to test, analyse, deliver, and personalize Sweet Depot’s content and the experiences you receive.
Cookies are small text files that are stored on your computer by your browser when you visit a website. You can find out more about cookies by visiting allaboutcookies.org.
Use of your Information
Sweet Depot uses customer information to personalise its service and make communications more relevant to individual customers via mail, email, telephone, fax or in person. This includes direct marketing activities like promotional offers, news and information about Products and services that Sweet Depot think will be of interest to customers. Sweet Depot also contacts customers to obtain feedback that will help improve its Products and services and for operational reasons. Customers may occasionally also receive very carefully selected and relevant third party communications done in conjunction with ourselves.
You can manage your communication preferences here.
Different Types of Cookies
Our website uses cookies for the following purposes:
Access
We use access cookies to identify subscribers and ensure access to subscription-only pages. You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites;
Fraud prevention
We use fraud prevention cookies to monitor and prevent suspicious activity and fraudulent traffic.
Functionality
Functional cookies are used to provide basic functionalities when using Sweet Depot’s Site, such as the possibility to set your preferences or to remember your previous delivery addresses and recipients.
Performance
We use these cookies to monitor Site performance. This allows us to provide Sweet Depot’s visitors with a high quality experience by quickly identifying and fixing any issues that arise. For example, Sweet Depot might use performance cookies to track error messages, and to determine improvements to Sweet Hypermarket’s Sites.
Analytics
We use analytical cookies to optimise Sweet Depot’s service. For example, to optimise the usability of Sweet Depot’s website by AB-testing a new feature, to make the website more user-friendly and to analyse how you use Sweet Depot’s service. Sweet Depot use cookies to help us understand Sweet Depot’s audience and the success of advertising campaigns. Sweet Depot also use analytical cookies to stop bots and malicious behaviour like spam. When Sweet Depot use analytical cookies, this could include third party cookies. These third party analytical cookies process personal information.
Personalisation
We use personal cookies to improve your experience of Sweet Depot’s Products by personalising Sweet Depot’s Sites. For example, Sweet Depot help you to find new content and recommend email alerts based on the topics you read. Where Sweet Depot’s Sites have such functionality, you can manage elements of personalisation in your account. Sweet Depot want to understand what type of device and operating system you are using to show you the best version of the Site. Sweet Depot use cookies to identify your location to display the Products on the Site that are most relevant to your location.
Advertising
We use advertising cookies for commercial, editorial and promotional purposes. With these cookies, your internet and surfing behaviour can be followed over various domains and websites. Advertising cookies are often placed by third parties. For example, if you read a number of articles on food on other sites, you would see more food-related advertisements as Sweet Depot have inferred that you are interested in this topic. You may also see advertisements for Sweet Depot’s Products and services on other websites if you have previously visited Sweet Depot’s Sites. Sweet Depot use cookies to understand what advertisements you have been shown, or clicked on, and to present you with advertisements that are more relevant to your interests.
Sweet Depot does not have access to or control over (personal data collected via) these cookies or other features that advertisers and third parties may use. Our Privacy & Cookie Policy is therefore not applicable to these cookies, and Sweet Depot refer you to their Privacy Statements to read how they handle your data. Sweet Depot may collect additional information arising from your participation in promotions, events or competitions offered by us and information you provide when giving us feedback or when you complete forms. Sweet Depot make use of various data enhancement services to ensure that customer data is as accurate as possible. Sweet Depot also recruit new customers through collaborative campaigns with third parties.
Some cookies are associated with your account. Other cookies are not tied to your account but are set on a browser or device. There are two broad categories of cookies:
Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
Our authorised staff and specific third party suppliers serving the direct marketing industry have access to the information for the purposes described above. Tasks of these third party companies and individuals include database and storage management, payment processing, analytics and general improvements of the service. When Sweet Depot cooperate with third parties and they process your personal data on Sweet Depot’s behalf, Sweet Depot make sure your personal data will be handled with the same integrity and security.
Sweet Depot is committed to protecting customer privacy and does not sell or disclose information to anyone for purposes other than as outlined above, unless legally obliged to do so. Customers are afforded the opportunity to easily opt out of any specific communication channel should they wish to.